Patients Rights and Responsibilities

You have the right to:

  • Register and receive treatment regardless of your age, sex or sexuality, ethnic origin, religious beliefs, disability or nature of your health problems as long as you reside within the practice boundaries and qualify for NHS treatment.
  • Consult with a GP within 24 hours for urgent medical problems.
  • Have your treatment explained to you.
  • Confidentiality.
  • Receive information on health services.
  • Gain access to an interpreter.
  • Complain, without discrimination, if there is a problem.
  • Have a relative, friend or chaperone with you (except in extreme cases when specifically asked not to).

You are responsible for:

  • Making and keeping appointments.
  • Behaving in an acceptable manner.
  • Keeping young children in your care under constant supervision and ensuring that they behave appropriately.
  • Switching off mobile phones whilst on the surgery premises.
  • Informing the practice of any change of name, address or telephone number.

Very occasionally a practice/patient relationship breaks down completely. In this situation the patient may choose to register with a different practice. The practice also has the right to remove that patient from the patient list. This would generally only follow a warning that has failed to remedy the situation and we will always give the patients a specific reason for the removal. Please note that this is an exceptional circumstance.