It is very important that you arrive for your appointment on time. This is because our clinicians cannot put their surgeries on hold and must see the next patient in the queue if you are unavailable. We can therefore only offer our patients a 10 minute grace period for late arrivals. If you do arrive more than 10 minutes late you may not be seen and will need to reschedule your appointment. We will however make an exception if you inform us of an unavoidable reason for your lateness prior to your appointment.
Although we do ask that you make every effort to attend your appointment, we recognise that there may be circumstances where you cannot. In these cases it is essential that you call us to cancel your appointment as soon as possible. Doing so will not only allow us to give your appointment to another patient, but by informing us early we will have more alternative appointments to offer you.